Before using the website or services of Flatirons Cleaning (the “Service”), operated by Flatirons Cleaning Service (“us,” “we,” or “our”), please read this Agreement carefully. By booking a service with Flatirons Cleaning Service, you agree to comply with our Terms of Use. Flatirons Cleaning serves as a platform that connects clients with experienced, reliable, and diligent cleaning service providers. If you have any questions regarding these terms, feel free to contact us for further clarification. Your access to and use of the Service are subject to your acceptance and adherence to these terms. These terms apply to all visitors, users, and anyone who accesses or uses the Service. By accessing or using the Service, you confirm your acceptance of these terms. If you disagree with any part of these terms, you may not access or use the Service.

 

Services

Flatirons Cleaning is not responsible for any damages arising from third-party cleaning service providers, including, but not limited to, property damage, theft, or injury. By using this service to schedule or engage with third-party cleaning providers, you release Flatirons Cleaning from any liability related to services provided by these third parties.

1. Service Description: Flatirons Cleaning acts as a marketplace platform that connects users with professional, insured, background-checked, and trustworthy cleaners.

2. Booking Service: Clients can book services via phone, email, or through our online booking system.

3. Availability: We aim to accommodate preferred booking times, but availability is subject to change based on cleaner and client schedules.

4. Payment: Payment is due upon completion of the service. We accept cash (by discretion) and credit/debit cards. A pre-authorization hold will be placed on your card the day before the cleaning appointment, which is not a charge. If the hold fails, you will be notified to resolve the issue prior to the cleaning. If incorrect booking details are provided, such as the number of bedrooms or bathrooms, the company will contact you to adjust the booking fee. You are responsible for paying all amounts owed to Flatirons Cleaning. Failure to do so may result in legal action.

5. Price: We reserve the right to review and adjust cleaning prices annually in line with inflation. Any price changes will be communicated in advance and will not take effect without your consent.

6. Cancellation/Rescheduling: As cleaners reserve dedicated time for appointments, rescheduling or cancellation requests must be submitted by 12 p.m. the day before your scheduled service. If not, a $50 fee will apply. This fee also applies if the cleaner cannot access your home on the appointment day. We will attempt to contact you via text, phone, or email before canceling the appointment.

7. Cleaner’s Arrival: Cleaners are scheduled to arrive within a 1-hour window. Due to factors like traffic, parking, and equipment setup, the exact arrival time cannot be guaranteed. You will be notified of any changes.

8. Property Access: Clients are responsible for providing access to the property at the scheduled time. If the client is unavailable, alternate access arrangements must be made.

9. Service Execution: Cleaners do not perform wet wiping of light bulbs, upholstery cleaning, removal of biohazards (e.g., insects, human or animal waste, mold), large furniture moving, or large-scale trash disposal. Cleaners will not clean at heights or use ladders, as insurance restrictions apply. Cleaning services cannot proceed without running water and electricity. A maximum of one sink's worth of dirty dishes (about 10 items) will be cleaned. Anything beyond that is considered an additional service and will incur extra charges. We expect our cleaners to be treated with respect and kindness.

10. Supplies and Equipment: Our cleaners bring their own supplies and equipment. Special product requests can be accommodated with prior notice, though you may be asked to provide specific items.

11. After Cleaning: If there are any issues with the cleaning, please contact us within 24 hours of the service completion. If you are unsatisfied, we will offer a re-clean for any missed areas within five (5) days from your request. Minor issues may qualify for a discount. If you do not respond to re-clean or discount offers within three (3) days, we will consider them declined and process the charge.

12. Client Responsibilities – Communication: Clear communication regarding your cleaning needs, special requests, or areas of focus is essential to ensure a satisfactory service.

13. Client Responsibilities – Property Conditions: Clients should inform us of any delicate items or special conditions that require extra care during cleaning, such as fragile furniture or loose fixtures. We recommend securing valuable or sentimental items before the cleaning. Although we take great care, we are not responsible for pre-existing damage or unforeseen circumstances during service delivery.

14. After Clean: We will check in with you via text message after the appointment to ensure you are satisfied with the results. For regular clients, this check-in will occur only after the first three (3) services. However, you may always contact us if any issues arise.

15. Confidentiality: Your personal information is kept confidential, as outlined in our privacy policy, which can be accessed on our website at the bottom of the page. Our full terms of service can also be reviewed there.

16. Feedback: We encourage clients to provide feedback to help us improve. Feel free to reach out with any comments or concerns regarding your cleaning.

17. Updates: This policy may be updated occasionally. Clients will be notified of any changes in advance.

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By booking our services, you acknowledge and agree to comply with the terms outlined in this agreement. For any questions or further clarification, please reach out to us at your convenience.